01Overview
Job Title: Technical Customer Support Engineer
Location: Khopat, Thane, 400601
Reports To: General Manager
Experience: Customer support: 0 -1 year
Work Location: In person
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities
Customer Interaction: Act as the primary customer contact, delivering
exceptional service.
Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
Product Knowledge: Stay updated on company products, services, and trends.
Customer Experience Improvement: Identify and recommend improvements for
customer experience.
Technical Support: Assist with product setup, troubleshooting, orders, and
returns.
Database Management: Maintain accurate customer records in the database.
Post-Purchase Follow-Up: Follow up with customers post-purchase for
satisfaction.
Reporting: Generate reports on customer satisfaction and improvements.
Training: Train new customer service representatives if needed.
Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills
Education: Diploma/ degree in Electrical/ Electronics field preferred
Experience: Experience in customer service or a related field.
Skills: Excellent communication, problem-solving, and multitasking skills.
Technical Proficiency: Proficiency in customer service software and Microsoft
Office.
Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
Industry Experience: Industry-related customer service experience.
Software Knowledge: Knowledge of ticketing systems.
Language Skills: Bilingual abilities are a plus.
Advantages
Compensation: Competitive salary and performance incentives.
Health Benefits: Health insurance.
Leave Policy: Paid time off and holidays.
Growth Opportunities: Professional development opportunities.
Work Envi .
