01Key Responsibilities
IAM, CIAM & Platform Delivery:
Own end-to-end delivery and service performance of IAM and CIAM platforms, ensuring high availability, scalability, and reliabilityManage platform delivery for Authentication services. Govern SLAs, KPIs, and service health metrics, ensuring alignment with business and security expectationsDrive release planning, deployment governance, and platform lifecycle management, incorporating AI-driven insights to optimize release impact and reduce operational risk
Support & Operations Leadership:
Lead global L2 / L3 IAM support teams, ensuring effective incident management and service continuityOversee resolution of authentication, access, provisioning, and policy-related incidents, leveraging AI-assisted diagnostics, log analytics, and pattern recognition to improve response timesDefine and enforce operational standards, runbooks, and escalation procedures across support teamsDrive continuous improvement of operations through AI-enabled monitoring, predictive alerting, and automation, reducing MTTR and increasing service stabilityManage a global operating model, including on-call rotations, shift-based delivery, and critical incident management
Architecture & Design Contribution:
Contribute to and influence target IAM and CIAM architecture, working closely with enterprise and solution architectsProvide design guidance for various initiatives. Ensure solutions are aligned with Zero Trust architecture, enterprise standards, and security policies, leveraging AI-assisted insights to validate design decisions and identify optimization opportunitiesSupport architecture governance activities, including solution reviews and design approvals
Zero Trust & Conditional Access Implementation:
Drive implementation and optimization of Zero Trust identity controls, including: Okta adaptive authentication and policy-driven enforcementMicrosoft Entra Conditional Access for device, risk, and contextual accessEstablish and maintain consistent access control patterns across workforce and customer platformsLeverage AI insights to improve risk-based access decisions, anomaly detection, and policy tuning
CIAM Enablement (Auth0):
Support implementation and evolution of CIAM capabilities using Auth0, ensuring scalable and secure customer identity solutionsGuide onboarding of customer-facing applications, including authentication journeys, API security, and integration patternsBalance security, user experience, and scalability for digital customer platforms, leveraging AI insights to optimize authentication flows and reduce friction
AI-Driven Operations & Automation:
Embed AI into IAM operations to improve incident detection, triage, and root cause analysis, enable predictive insights for service stability and risk management, and enhance authentication experience through behavioral and usage analytics.Drive automation across identity lifecycle management, provisioning, and policy enforcementDefine and implement AI-enabled operational models .
