01Overview
Key Responsibilities
Provide technical support to Sales and Marketing teams for product launches, trials, and promotional activities.
Investigate and resolve customer complaints by coordinating with Quality, Production, and other cross-functional teams.
Prepare, review, and update technical documentation for recent and existing products, including:
Technical Data Sheets (TDS)
Method Statements
Test reports and third-party certifications
Identify applicable industry standards and certification (ASTM, ISO, CE) requirements and drive compliance for products.
Design and deliver technical training programs for internal teams, channel partners, and customers. .
