01Responsibilities
Oversee day-to-day operations of Datacentre support teams, including Wintel, Linux, Backup, and Storage tracks.
Closely work with Team Leads and Senior SMEs for validating Cloud and Infrastructure Support.
Drive solution validation with the help of Tower Leads across Cloud and Infrastructure services such as AD, Datacentre, Cloud, Wintel, Tools, Security etc.
Identify key learnings from past executions and propose required mitigations in the new bids.
Ensure compliance with SLAs and KPIs, maintaining 100% adherence to service quality standards.
Conduct regular service reviews, including Monthly Service Reviews (MSR).
Track operational metrics, risk indicators, and compliance data for informed decision-making.
Identify operational and contractual risks during bid stages and propose mitigation options.
Collaborate with multiple stakeholders to mitigate identified risks and effectively manage the discussions.
Collaborate with Finance, Legal, Quality, HR and other functions as and when needed to resolve risks.
End to end ownership of risk register management logging risks, tracking, follow-up, escalation as per escalation matrix and closure.
Skills Required:
810 years of experience in IT service delivery, preferably in core application support management.
Should have 15+ years of IT experience.
Must have 8+ years of experience in CIS Cloud and Infrastructure with AI exposure
Good insight into Datacentre tracks and technology such as Windows Server, Hyper-V HCI, Storage, VMware, AD, Unix, Azure Cloud, Wintel, Tools, Security etc.
Good knowledge of Datacentre Hardware & Software sizing and effort sizing
Good Communication skills, able to articulate key messages very clearly.
Strong analytical and problem-solving skills.
Strong in Risk management using excel spreadsheets.
Good understanding of SLA/KPI framework and finance.
Mandatory Skills: Delivery Management .
Experience: 8-10 Years .
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