Technical Service Desk (Hyderabad)

- Providing on-call, Chat, and email support for employees contacting from multiple locations across the globe - Incident logging, categorization, prioritization, assignment, coordination communication - Troubleshooting technically complex issues related to Microsoft Outlook, Applications, and other endpoint tools - Acting as the prime point of contact in helping with Active Directory, MS Outlook, VPN, Network, and other technical support - Maintaining customer support documentation and filing on a regular basis - Incident communication and notification for high priority incidents - Coordination with application and infrastructure support teams - Providing accurate Incident resolution and Service Request management within established Service Level Agreements Job Requirements Job Requirements

- Strong communication skills - User handling skills - Data handling skills (Excel) - Basic Knowledge in Trouble shooting, Internet skills & MS Office - Inbound calling process experience - Multitasking abilities - Experience with troubleshooting networks and endpoint tools - Root cause analysis skills - Incident lifecycle knowledge - SLA awareness - Escalation handling experience - Ticketing tools knowledge - Documentation skills - Experience with tools like Manage Engine Service Desk Plus tool - Knowledge in Creation/Access Management of Network Drives and Shared Folders - Active directory management and access controls experience - Browser, Wireless, and Operating System Troubleshooting capabilities .