Technical Support & Integration Specialist

Role: Technical Support & Integration Specialist Function: Technical Support Type: Full Time About Company The company is an early-stage fintech startup revolutionizing digital verification and payments for Indian businesses. The company provides one powerful API integrating Aadhaar eKYC, video KYC, e-signatures, and automatic payments. The company helps businesses skip paperwork and go live fast. The team consists of seasoned technology and fintech experts tackling real societal challenges. The company maintains a customer-centric culture focused on technical excellence and meaningful impact. Position Overview As a Technical Support & Integration Specialist, you'll be the functional expert ensuring seamless integration between the company's platform and client ecosystems. This dynamic role combines deep technical project work with reactive problem-solving, where you'll lead new client integrations while managing high-tier support for existing customers. You'll act as the technical bridge between product capabilities and client business objectives. Role & Responsibilities Act as Single Point of Contact (SPOC) for client teams during integration phases Analyze client use cases and architect tailored solutions using the company's API suite Guide client engineering teams through API configurations and system optimization Facilitate User Acceptance Testing (UAT) for REST APIs, webhooks, and Mobile SDKs Manage end-to-end technical support tickets within defined SLAs across multiple channels Troubleshoot failed processes using Postman and SQL to identify root causes Serve as technical liaison across Product, Engineering, Sales, and Operations teams Must Have Criteria 1-3 years of experience in Technical Support or Implementation role at SaaS company Strong hands-on experience with SQL for data analysis and log verification Expert-level proficiency with Postman for REST API testing and troubleshooting Deep understanding of RESTful web services and API integration patterns Experience with ticketing systems like Zoho Desk or similar CRM platforms Proven ability to manage multiple high-priority support streams simultaneously Nice to Have Experience with Mobile SDK integrations (React Native, Flutter, Cordova, Ionic) Previous experience in fintech or digital verification industry Background working with KYC, eSign, or payment processing systems Experience in startup or fast-paced environment with rapid product iterations What We Offer Opportunity to work with cutting-edge fintech APIs serving Indian businesses Direct impact on product development through client feedback and technical insights Collaborative culture with seasoned technology and fintech experts Fast-paced startup environment with opportunities for rapid skill development Flexible work arrangements with competitive compensation package .