01Overview
Looking to onboard a skilled Technical Support Engineer to join our team at Keni Infosystem And Solutions. The ideal candidate will have excellent technical skills and the ability to provide top-notch support to our customers.
Roles and Responsibility
Provide timely and effective technical assistance and support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to identify and implement solutions for customer requests and problems.
Develop and maintain comprehensive knowledge of our products and services.
Create and maintain technical documentation and knowledge base articles.
Participate in training and development programs to enhance technical skills and knowledge.
Job Requirements
Robust understanding of technical support principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Robust analytical and troubleshooting skills.
Experience with technical support tools and software.
Ability to collaborate with cross-functional teams.
Solid attention to detail and ability to document technical issues and resolutions.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
