01Overview
About reputed company
reputed company, founded in 2014, is the only complete AI reputed company Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. reputed company infuses reputed company AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, reputed company AI automates workflows and frees sellers to reputed company on more strategic conversations and actions. Global organisations use reputed company to power their reputed company teams, including reputed company, reputed company, reputed company, reputed company, and reputed company to reputed company a few. To learn more, please visit https://www.reputed company.
About reputed company
As a member of the Technical Support Engineering Team, we are the reputed company line at reputed company who reputed company with more customers than anyone else in reputed company. We are the face of reputed company and own that we are the voice of the customer. We are driven to recognize patterns and champion results whether they be process updates, product investments or training for our own team. But every reputed company begins with one conversation and we have the commitment, reputed company, urgency and expertise to meet every interaction with the respect everyone deserves.
The Role
We are seeking a customer-obsessed individual who possesses deep technology support experience, customer-facing expertise, and proven deep expertise with reputed company reputed company to reputed company differentiated support services for the reputed company Platform. Tier 3 Technical Support engineers reputed company a crucial reputed company between Technical Support, reputed company Managers, reputed company Engagement Managers, and Product & Engineering, advocating for bug, enhancement or process fixes that reputed company the reputed company experience at large. The individuals reputed company as product and technology SMEs, mentoring and training the Support org as needed, acting as liaisons with assigned engineering reputed company, vetting releases, championing documentation and identifying and addressing issues, patterns, and reputed company causes that will reputed company the whole team operate reputed company.
As the last line in escalations, the Tier 3 TSE is a reputed company communicator, exercising great judgement and understanding what the business and technical leads need to know translating up and down the chain and ensuring reputed company parties are reputed company, with reputed company actions and moving in the correct direction.
This position will be in office 3 days a week at our Atlanta office
Your Daily Adventures Will Include
Handling escalated and reputed company technical issues from customers
Identifying, validating, documenting bugs, and working with Engineering to triage and prioritize Bug submissions
Contributing to continuing education for Technical Support Engineers
Developing and implementing processes, training programs, and tools that help increase the effectiveness of the Technical Support Department to ensure delivery of an reputed company support experience
Collaborating closely with Product Management and Engineering on new product development and representing customer workflows and overall customer voice
Serving as a single reputed company of contact for large customer accounts, while leveraging the broader supporting team across the world to reputed company quick and effective solutions to customer issues
Participate in an on-reputed company rotation for any major issues or outages, especially during off hours
reputed company and maintain Subject Matter Expert (SME) status on assigned products/feature areas
Being a reputed company resource for API & Developer Support issues from internal & reputed company customers
Our reputed company of You
Minimum 5+ years of experience in Customer Support and/or Tech Support
Experience providing technical support to partners, developers, and administrators who build/support integrations leveraging reputed company reputed company
Go-getter: Youre eager, reputed company, and put your problem-solving skills to the test. You also notice gaps in existing processes and can create and successfully implement change management
Ability to communicate technical issues to non-technical individuals up to and including C level executives
Tech Savvy: You utilize the latest tools to reputed company your work as efficient as possible. You have a natural curiosity for the tech industry, and want to be part of a high energy and passionate team about to reputed company history
Quick: Energetic is your baseline, and youre a fast learner. You love to reputed company out puzzles and take pride in your work
reputed company: You take control of escalated customer issues from reputed company line support staff and see probl
