Handle inbound calls from international business clients
Provide technical support and troubleshooting assistance
Resolve customer queries and technical issues efficiently
Create, update, and manage support tickets
Ensure adherence to SLAs and maintain high customer satisfaction
Coordinate with internal teams for issue resolution and escalations
Required Skills:
Excellent verbal and written communication skills in English
Experience in International Voice Process preferred
Strong customer service and problem-solving abilities
Basic technical troubleshooting knowledge
Familiarity with ticketing tools and CRM applications
Ability to work in rotational shifts
Preferred Experience:
Technical Support / Helpdesk / Service Desk
B2B Customer Support
International Inbound Voice Process .
