Technical Support Executive (Voice Process )

Job Description Technical Support Engineer (International Voice Process) Job Title: Technical Support Engineer International Voice Process Location: Pune Experience: Fresher 3Year (International Call Center Experience Preferred) Employment Type: Full-Time Shift: Rotational Shifts & Rotational Week Offs Job Summary We are looking for enthusiastic and customer-focused Technical Support Engineers to join our International Voice Process. The ideal candidate should have excellent communication skills, basic technical troubleshooting knowledge, and experience in handling international customer queries over voice calls. Key Responsibilities Provide technical support to international customers via voice calls. Diagnose and troubleshoot hardware, software, internet, email, and applicationrelated issues. Guide customers through stepbystep solutions while maintaining excellent customer service. Escalate complex technical issues to the appropriate support teams. Document customer interactions and resolutions accurately in the ticketing system. Ensure customer satisfaction by resolving issues within the defined SLA. Meet quality, productivity, and customer satisfaction targets. .