01Overview
Who we are
Blend-ed Learning Cloud is a modern, AI-powered Learning Management System (LMS) designed for organizations that prioritize engagement, scale, and simplicity in training. From fast-growing startups to established enterprises, our platform powers learning experiences that help people grow faster and smarter.
Were a bootstrapped, product-focused team that believes in thoughtful growth, continuous improvement, and long-term relationships both with customers and our teammates. With clients across the globe and industries like healthcare, education, and enterprise software, were on a mission to make online learning deeply human and incredibly effective.
We work with a mix of onsite and hybrid team members. We believe in clarity, autonomy, and results not micromanagement.
About the role
Were hiring for a Technical Support role but this is more than just a support position. Youll play a vital part in onboarding new clients, enabling them to use our platform effectively, and helping ensure their long-term success.
While the title says technical support, this is a blended role that includes customer enablement, customer success, and customer support. Candidates should be comfortable with technology, eager to learn, and confident in guiding others through both simple and complex platform usage.
The role will be onsite for the first few months for onboarding and training. Based on performance and comfort, it can transition to hybrid later.
What youll be doing
Onboard new clients, guide them through key features, and ensure theyre set up for success
Support customer enablement by sharing tips, walkthroughs, and best practices
Proactively build relationships and contribute to customer success efforts
Respond to support queries via email, chat, or calls
Perform regular platform checks to ensure smooth performance
Follow up on open issues and ensure customer satisfaction
Escalate technical issues to the appropriate internal teams as needed
Help document common questions and create support material
Share customer feedback with the product team to improve the platform
RequirementsWho were looking for
This is a female-only role intended for someone with strong communication skills and a natural ease with technology and digital tools.
Youre someone who
Has excellent English communication skills, both spoken and written
Enjoys helping people and guiding them through digital tools
Can learn technical software quickly and explain it to others in simple terms
Has a friendly, clear, and confident communication style
Is proactive, dependable, and organized in following up with clients
Maintains a calm and professional attitude under pressure
Is eager to grow in a customer-facing role within the tech space
Anchoring or public speaking experience is a plus
No prior job experience is needed but you must be sharp, confident, and ready to learn.
BenefitsWhats in it for you
Competitive compensation
Onsite-first, with flexibility to move to hybrid after a few months
Health insurance coverage An entry into the world of customer success and SaaS A collaborative team that values growth, ownership, and clear communication
Opportunity to learn, grow, and contribute to a global learning platform
Next steps
If you're interested in this role and believe Blend-ed could be the right place for you, wed love to hear from you.
Please share a short note or letter telling us:
Why this role excites you
Why you believe Blend-ed is the right place for you
Originality in applications
At Blend-ed, we value originality and a personal touch in applications. While we understand the growing trend of AI assistance, we discourage the use of AI tools like ChatGPT for crafting your application responses. Were looking for genuine, human-written anecdotes and workflows AI-generated responses tend to be lackluster and are easy to identify.
If you do choose to use AI assistance, please be transparent and mention it. However, know that priority will be given to applications demonstrating personal effort and original thinking. .
