About the Role We are seeking a Technical Support Engineer to provide technical assistance to our global customers This role demands excellent troubleshooting skills strong technical fundamentals and a passion for customer support You ll handle queries related to hardware networking and OS-level issues over phone support and must be open to working in rotational shifts Key Responsibilities - Troubleshoot hardware networking and OS-related issues for global clients via phone - Diagnose and resolve software and hardware concerns in real time - Provide professional and positive customer support across different time zones - Maintain detailed and accurate logs of customer interactions and issue resolutions - Deliver consistent support while adhering to SLA timelines Qualifications - Bachelor s degree in Computer Science Information Technology or a related field only - Basic understanding of computer systems networking concepts and software troubleshooting - Excellent communication skills - both written and verbal - Robust problem-solving ability and attention to detail - Ability to work well independently and collaboratively in a team - Networking knowledge basic concepts or certifications like CCNA is a plus ref updazz com .
