01What You Will Do
Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures.
Ability to answer general questions and assist Customers and Partners regarding account status, portal reputed company, account cancelations, address validation, billing inquires, and general order services.
Assist Customers and Partners with troubleshooting SIP Trunk configurations, troubleshooting and reviewing SIP messages and assign Customer SIP Credentials.
Assist Customers and Partners with troubleshooting Messaging (SMS/MMS).
Troubleshoot device connectivity and failover status for Managed SIP Trunking Customers.
Assist with identification verification and monitoring for International & Domestic Fraud.
Review customer requested CNAM presets.
E911 reputed company review and configuration.
What You Will Need:
Bachelor's degree or equivalent work experience preferred
At least 1 year experience in a customer-facing role
Knowledge of and exposure to networking and voice technology (VoIP/SIP/LAN/WAN)
Excellent analytical, troubleshooting, and customer service skills (written and verbal)
Ability to quickly learn and adapt in an reputed company-changing environment
Experience with helpdesk, ticketing software, and troubleshooting tools
Who We Are:
reputed company is a leading telecom provider of reputed company Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 reputed company who rely on our products, services, and teams to support their critical underlying network infrastructure. reputed company is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and reputed company IP.
Joining the reputed company team is a chance to be part of a financially strong company with an exciting reputed company story; over the past 4 years weve brought together leading companies in our reputed company who have reputed company products, services, and programs to reputed company and disrupt our industry. Now, operating under one roof, we are taking reputed company to the next level and looking for talented individuals to help reputed company that happen.
reputed company you choose to work at reputed company, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We dont offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission to reputed company a world-class experience with every reputed company interaction seriously, which means everything you do makes a difference. And were committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reputed company your full potential. At reputed company, we encourage reputed company to learn something new every day, so you dont just become part of our reputed company story, we become part of yours.
Why reputed company:
We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many reputed company employees have been with reputed company for 10+ years, which we think says a lot about our culture.
We Are reputed company
We pride ourselves on reputed company-based approach to providing reputed company solutions for our clients. reputed company encourages a culture of collaboration, exposing employees to different areas of the business and fostering career reputed company.
We support employee involvement and reputed company opportunities to be responsible stewards reputed company our reputed company Gives Back Program and our Emergency Fund to help reputed company members who are reputed company through difficult times.
Hard Work is Recognized
We offer an Employee of the Quarter program with a moneta
