Technical Support Specialist - Oracle Argus

As a Technical Support Specialist with expertise in pharmacovigilance (PV) systems, your role will be crucial in managing system configurations, customizations, and technical support activities for global ICSR submissions. You should possess deep technical and regulatory knowledge, particularly in systems such as Argus, Axway, Apex, and BI Publisher. Your responsibilities will include maintaining PV system stability, ensuring compliance with regulatory standards, supporting audits, and resolving system-related issues to uphold data quality. Your day-to-day tasks will involve: - Collaborating with Japanese stakeholders in both Japanese and English for seamless communication - Developing and managing document deliverables such as Requirement Documents and Design Documents - Designing, building, and implementing reports for clients - Conducting POCs to assess solution effectiveness and incorporating feedback - Working closely with clients to support implementation and issue resolution - Implementing quality measures to drive operational efficiencies and demonstrate value to customers - Leading or participating in consulting projects, proposing cost-effective solutions, and delivering client reports and presentations - Proactively identifying and resolving issues, demonstrating strong ownership in driving tasks end-to-end Qualifications essential for this role include: - Professional experience and strong knowledge in Drug Safety Products from Oracle/Aris Global Argus/ArisG - Working knowledge of writing SQL queries and PL/SQL code - Experience with BI/reporting tools like PVR, Cognos, or BI Publisher - Excellent communication and interpersonal skills - Commitment to excellence and high-quality standards - Versatility, flexibility, and willingness to adapt to changing priorities Your work location can be either on-site or remote in Bengaluru, India. As a bilingual Japanese-speaking professional, you will play a vital role in ensuring effective communication with Japanese stakeholders. This long-term project with a global leader in life sciences and healthcare focuses on reliable PV system operations, integration support, regulatory alignment, and continuous improvement across global safety platforms. In addition to competitive compensation, you will be offered official full-time employment in the Bengaluru office, 15 working days of annual timeout, additional timeout for personal purposes, paid sick leave, and medical insurance reimbursement. You will also have access to professional development opportunities such as annual individual development plans, career tracks, mentorship programs, internal education programs, and free language courses. As a Technical Support Specialist with expertise in pharmacovigilance (PV) systems, your role will be crucial in managing system configurations, customizations, and technical support activities for global ICSR submissions. You should possess deep technical and regulatory knowledge, particularly in systems such as Argus, Axway, Apex, and BI Publisher. Your responsibilities will include maintaining PV system stability, ensuring compliance with regulatory standards, supporting audits, and resolving system-related issues to uphold data quality. Your day-to-day tasks will involve: - Collaborating with Japanese stakeholders in both Japanese and English for seamless communication - Developing and managing document deliverables such as Requirement Documents and Design Documents - Designing, building, and implementing reports for clients - Conducting POCs to assess solution effectiveness and incorporating feedback - Working closely with clients to support implementation and issue resolution - Implementing quality measures to drive operational efficiencies and demonstrate value to customers - Leading or participating in consulting projects, proposing cost-effective solutions, and delivering client reports and presentations - Proactively identifying and resolving issues, demonstrating strong ownership in driving tasks end-to-end Qualifications essential for this role include: - Professional experience and strong knowledge in Drug Safety Products from Oracle/Aris Global Argus/ArisG - Working knowledge of writing SQL queries and PL/SQL code - Experience with BI/reporting tools like PVR, Cognos, or BI Publisher - Excellent communication and interpersonal skills - Commitment to excellence and high-quality standards - Versatility, flexibility, and willingness to adapt to changing priorities Your work location can be either on-site or remote in Bengaluru, India. As a bilingual Japanese-speaking professional, you will play a vital role in ensuring effective communication with Japanese stakeholders. This long-term project with a global leader in life sciences and healthcare focuses on reliable PV system operations, integration support, regulatory alignment, and continuous improvement across global safety platforms. In addition to competitive compensation, you will be offered off