01Requirements
Proven experience in a technical support role, with at least 5 years of experience in SaaS support
Strong technical acumen and ability to troubleshoot software-related issues effectively
Excellent communication and interpersonal skills, with a customer-centric approach
Leadership and team management experience, with the ability to motivate and inspire the support team
Familiarity with CRM and ticketing systems to manage support requests efficiently
Strong problem-solving abilities and the ability to handle challenging technical situations with empathy and professionalism
Qualifications
Bachelor's degree in computer science, engineering, or a related field (or equivalent experience)
Previous experience in a technical support leadership role is highly preferred
Certification or training in relevant technical areas is a plus
Excellent written and verbal communication skills in English
Job Benefits
Competitive salary package with attractive incentives
Comprehensive health and wellness benefits
Opportunities for career growth and advancement within a fast-growing SaaS company
Collaborative and supportive work environment
Chance to work with cutting-edge technology and innovative software solutions
Ready to lead a team of dedicated technical support professionals and make a difference in customer satisfaction Apply now and be part of our journey at Invoay Software!
Invoay Software is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Hiring organization
Employment Type
Full-time
Industry
SaaS Software, POS Software, Beauty and Wellness
Job Location
Noida, Uttar Pradesh, India
Date posted
5 August 2023 .
