01Overview
Why We Built Lyric: Supply chains are more critical and complex than ever. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.
Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:
Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus
A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence
Were building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. At Lyric, were building a modern decision intelligence platform that helps businesses move faster, think smarter, and act confidently. But great software is only great if people know how to use it. As a Technical Writer, youll turn complex product functionality into content thats clear and easy to use. From user guides to release notes, in-product help to walkthrough videos, you'll create documentation that supports our users and reflects our brand voice.
This is more than just a writing job its a chance to collaborate with cross-functional teams, experiment with new tools (especially AI), and continuously improve how we deliver content.
What You'll Be Writing (and Doing)
User Guides Create and maintain clear, concise guides that help users understand and navigate Lyric Studio and related features.
In-Product Help Contribute to tooltips, guided tours, and inline help to support users directly in the product.
UX Content Reviews Work with product and design teams to review in-app copy, such as labels, messages, and tooltips, to ensure clarity and consistency.
Visual & Multimedia Content Help script product walkthrough videos, create annotated visuals, and support other visual documentation efforts.
Content Improvement Loops Use internal feedback, user queries, and analytics to iterate and improve documentation over time.
AI Tool Exploration Continuously explore and test AI and productivity tools that can help us write better and faster. In-Product Help Whatfix.
Design & UX Figma.
Visuals & Videos SnagIt, Synthesia.
Dont worry if youre new to some of these well help you get up to speed.
Strong writing skills with a clear, structured style you can explain complex concepts simply.
Ability to prioritize, manage deadlines, and deliver content in sync with fast-moving product cycles.
Lyric was founded in 2022 to bring modern decision intelligence to enterprise supply chains by
combining data, algorithms, workflows, and user-friendly tools. leading global brands to make supply chains smarter, more responsive, and scalable even in
