01Key Responsibilities
- Handle inbound/outbound interactions with international customers via voice,
- Provide technical support and resolve customer issues efficiently
- Troubleshoot basic to intermediate technical problems
- Maintain high customer satisfaction and quality standards
- Ensure adherence to SLAs, KPIs, and company policies
- Document customer interactions accurately in CRM/tools
Required Skills:
- Excellent verbal and written English communication skills
- Prior experience in international customer support
- Basic to intermediate technical knowledge/troubleshooting skills
- Ability to handle customer queries professionally
- Good problem-solving and analytical skills
- Willingness to work in 24/7 rotational shifts
Immediate joiners preferred .
