01Overview
JOB TITLE :Tele Resolution Agent
ROLE & RESPONSIBILITIES: Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Responsibilities : Daily productivity against allocation and minimum level of calls defined in CRM. Conversion of Callback, Broken PTP, PTP & OTS into payment. Contacting debtors to enact and negotiate debt recovery. Maintaining/ updating database/MIS/Status of customer interactions on company system Responsible for monthly recovery targets. Negotiating settlements to receive payment on a certain percentage of the debt. Dispute resolution and escalation to team leader. Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc. Follow up with team leader for completion of customers requirement and communication to customer till closer. Assignment to field if caller unable to collect or connect (wherever field resolution agent available)
REQUIRED QUALIFICATION & EXPERIENCE: - HSC / Diploma / Graduation Qualified. Minimum 6 months of Experience. Debt Recovery Agent Certified (DRA) Mandatory.
Office Address:
- Project Name \"ODELA\" Building Name Styled as \"Lohia Jain Business Hub\" Office No. 201 & 202, being constructed on Plot No.4 S. No. 52/1B near LMD Chowk of Bavdhan Khurd, Taluka Mulshi, District Pune-411021.
Contact-8779917951
Ref-HR Priya
Job Types: Full time, Permanent
Compensation: 15,000.23 - 20,232.63 per month
Benefits:
- Paid sick time
- Provident Fund
Expected Start Date: 18/09/2025 .
