01Overview
Job Title: Tele-Collections Executive
About the Company
KrazyBee Services Limited is a leading Non-Deposit taking Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI). We are an innovative, technology-driven Fintech organization focused on providing seamless digital credit and financial solutions that empower millions of customers across India. With a high-performance culture driven by advanced analytics, AI, and a passionate workforce, we offer a dynamic environment that supports continuous professional growth.
Job Highlights
Role: Tele-Collections Executive
Department: Operations
Employment Type: Full-Time, Permanent
Location: Chennai (On-site)
Industry: NBFC / FinTech / Financial Services
Job Overview
As a Tele-Collections Executive, you will be at the core of our operations team, ensuring effective and compliant communication with customers to recover outstanding dues. This role requires high integrity, persistence, and strong negotiation skills to maintain healthy credit ecosystems for both our customers and the organization.
Key Responsibilities
Outbound/Inbound Calling: Contact customers via phone to discuss overdue payments and establish structured, viable payment solutions.
Recovery & Targets: Meet and exceed daily/monthly collection and debt-recovery targets while upholding the company's performance standards.
Data Management: Maintain accurate, real-time logs of all communications, follow-ups, and transaction commitments in the CRM system.
Customer Service & Conflict Resolution: Address client inquiries professionally and resolve payment-related issues effectively while providing premium customer service.
Compliance: Ensure 100% adherence to RBI guidelines, company internal policies, Fair Practices Code (FPC), and legal requirements during all customer interactions.
Requirements & Qualifications
Education & Experience:
Minimum: Graduate in any stream.
Experience: Proven experience in debt collections, tele-calling, or a high-volume financial customer service voice process.
Key Skills Required:
Communication: Strong verbal communication skills in English. (Knowledge of regional languages like Kannada, Hindi, Telugu, or Tamil is a major advantage for regional customer outreach).
Core Competencies: Strong persuasion, objection handling, and negotiation skills.
Soft Skills: Ability to remain calm, resilient, and highly professional under target pressures. High level of confidentiality and discretion when handling sensitive financial customer data.
Contact HR Sujeetha M
Email: m.sujeetha@krazybee.com
Contact: 9148517045
Looking to kickstart or grow your sales career Walk in and join the KreditBee family today!
Disclaimer:
This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed.
Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.
Data Utilization Disclaimer:
By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law. .
