Tele Sales and Operations Executive

Company Description Healthchecks360 India focuses on preventive healthcare, offering comprehensive health screening services to individuals and corporate clients across India. The companys vision is to build a healthier society through awareness and early detection of preventable diseases, with a strong commitment to accessibility and affordability. Healthchecks360 India partners with accredited laboratories, diagnostic centers, and hospitals to provide premium health check-up packages and specialized tests. With a patient-centric approach, the team emphasizes responsive customer care, reliability, and cost-effective solutions. Backed by a global legacy of trust and high customer satisfaction, Healthchecks360 India supports people throughout their health journey in India. Role Description The Tele Sales and Operations Executive is a full-time, on-site role based in Kochi. The role involves handling inbound and outbound calls to prospective and existing customers, explaining health screening packages, and guiding them through booking and follow-up processes. The executive will manage daily sales operations, including maintaining accurate records in CRM systems, coordinating with partner hospitals, laboratories and diagnostic centers, and ensuring timely scheduling of services and reporting. They will respond to customer queries, address concerns, and provide clear information on services, pricing, and reports, while maintaining high service standards. The role also includes tracking leads, supporting promotional campaigns, sharing feedback with the team, and contributing to continuous improvement of customer experience and operational efficiency. Qualifications Candidates should possess strong Sales and Sales Operations skills to manage tele sales activities, convert leads, and support end-to-end booking workflows. Candidates should possess excellent Communication and Customer Service skills to handle calls professionally, build trust, and deliver a patient-centric experience. Candidates should possess solid Analytical Skills to track performance metrics, interpret customer data, and identify opportunities to improve processes and outcomes. Relevant experience in tele sales, inside sales, or call center operations, preferably in healthcare, wellness, or related service industries. Comfort with CRM tools, basic MS Office applications, and digital communication platforms. Ability to work in a structured, target-driven environment with attention to detail and adherence to processes. Minimum educational qualification: bachelors degree or equivalent; a background in business, healthcare, or life sciences is an advantage. Proficiency in English and local languages used in Kochi; additional regional language skills are beneficial.