01Overview
Telecaller EdTech Sales & Admissions
Full time | 2+ Years Experience
Reports to: Team Lead/Sales Manager
Key Responsibilities
Make outbound calls to prospective students; handle inbound inquiries on courses, certifications, and career opportunities.
Qualify leads based on interest and eligibility; maintain regular follow-ups with prospective students until enrollment.
Provide accurate info on courses, fees, batch schedules; recommend suitable programs and encourage students to attend counseling sessions/demos.
Schedule appointments for Academic Counselors; assist with admission process, documentation, and pending fee/enrollment follow-ups.
Maintain accurate student records and call logs in CRM; ensure timely, accurate lead status updates.
Convert inquiries into admissions through effective communication and objection handling.
Prepare call reports; track inquiries, follow-ups, and conversion rates against targets.
Qualifications & Experience
Bachelor's degree in any discipline (certification in Sales/Communication a plus).
Min. 2 years in Telecalling, Academic Counseling, Inside Sales, or Customer Support within EdTech/Education/Training.
Experience handling student admissions and lead conversion preferred.
Required Skills
Excellent verbal communication in English and regional languages.
Solid counseling, persuasion, and negotiation skills.
CRM familiarity and basic MS Excel/Word/Outlook knowledge.
Target-driven with ability to handle daily call volumes.
KPIs
Calls handled (inbound/outbound)
Qualified leads generated
Lead-to-admission conversion rate
Monthly enrollment target achievement .
