01Overview
Role Overview
Department: Inside Sales & Business Development
Employment Type: Full-time
Target Segments: Direct Homeowners (B2C/D2C) AND Channel Partners (Architects, Interior Designers, Premium Builders)
Primary Objective: Convert inbound consumer leads and outbound professional prospects into qualified experiential demos or on-site consultations.
Key Responsibilities & Duties A. Consumer & Inbound Lead Management (Direct-to-Consumer)
Rapid Response: Immediately contact warm leads generated via digital marketing (Meta ads, Google, Website, YouTube).
Consultative Discovery: Educate homeowners on smart automation concepts (touch panels, voice controls, smart security, retrofit options) by understanding their specific layout (villas, apartments, renovations).
Package Pitching: Introduce standardized smart starter kits or customized automation ideas based on consumer lifestyle preferences.
B. Channel Partner Outbound Prospecting (B2B)
Architect & Designer Mapping: Cold/warm call architectural firms and interior design studios to introduce the companys partner commission and integration programs.
Database Management: Reach out to premium property registries, villa buyers, and civil contractors to position the company as their primary automation partner.
C. Appointment Scheduling & CRM Discipline
Demo Center Bookings: Persuade prospects to visit the Experience Center/Showroom for a live touch-and-feel demonstration.
Field Sales Alignment: Schedule precise on-site inspection appointments for field Sales Executives, ensuring zero calendar overlaps.
Data Integrity: Maintain accurate, up-to-date documentation of call disposition, client timelines, and budget buckets inside the CRM platform (Zoho/HubSpot/Salesforce).
Required Skills & Qualifications
Experience: 1.5 to 4 years of experience in telecalling, inside sales, or customer relationship management.
Industry Preference : Direct experience in Decorative Lighting showrooms, Interior Design studios, Luxury Real Estate, Modular Kitchens, or premium home decor. Communication: Exceptional verbal communication with an elite telephone etiquette. Must speak fluently in English and the prevailing regional language.
Technical Aptitude: Ability to grasp and explain basic technical features (e.g., wireless protocols like Zigbee vs. wired systems, smart lighting dimming) in simple consumer language.
Aesthetic Understanding: Ability to understand luxury home terminology (e.g., false ceilings, ambient lighting, architectural layouts, automation integration).
Required Skills & Qualifications
1 to 3 years of telecalling or inside sales experience.
Prior experience in real estate, luxury goods, or home appliances is preferred.
Excellent verbal communication and persuasive skills.
Basic understanding of smart home technology and consumer IoT.
Competency in using CRM software and spreadsheets. 1]
Compensation: 17,000.00 - 24,000.00 per month
Benefits:
Health insurance
Application Question(s):
Can you explain the difference between ambient lighting, task lighting, and smart lighting automation to a client
How would you handle an Architect who says: 'I already have an electrician who does basic automation, we don't need an outside agency'
If a premium villa owner complains that smart automation is 'too complicated' for their elderly parents to use, how will you reassure them "
What types of premium clients or interior design professionals have you interacted with in your previous role What was your approach to keeping them engaged
How many years of relevant experience you have
Work Location: In person .
