Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments.
Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
Payment Follow-Up: Ensure timely repayments and maintain accurate records.
Collections Targets: Meet individual collection goals set by the team lead or manager.
Customer Assistance: Resolve payment-related queries or concerns.
Compliance: Follow legal and ethical guidelines in collections.
Customer Data Management: Keep customer records updated in the collection system.
Reporting: Update the team lead or manager on collection activities.
Team Collaboration: Work with cross-functional teams to improve strategies.
Quality Assurance: Ensure data accuracy and policy compliance.
Benefits :
6 Days Working (Sunday off)
Shift timings: Rotational
9AM-6PM IST
11AM- 8 PM IST
Key Skills :
Telecollection
Collection
Debt Collector
Writeoff
Telecalling .
