01Key Responsibilities
- Make outbound calls to customers with overdue personal loan EMIs.
- Remind and follow up with borrowers for timely payment.
- Negotiate and convince customers to make payments as per agreed timelines.
- Update the system with accurate call details, payment commitments, and status.
- Coordinate with field collection executives for escalated cases.
- Ensure compliance with company and regulatory guidelines during communication.
- Achieve assigned collection targets and maintain high customer service standards.
- Handle customer queries, resolve issues, and maintain a skilled tone at all times.
Required Skills & Qualifications:
- Minimum HSC (12th pass)
- graduate preferred.
- 12 years of experience in personal loan or unsecured loan collections (voice process).
- Good communication and negotiation skills in English, Hindi, and Marathi.
- Basic computer knowledge and experience in CRM/dialer systems. .
