01Overview
Account Manager/Sales Account Manager/Senior Sales Account Manager (Focused towards Revenue maximization) Total openings-6
is a backed early stage startup. SwiftSku's co-founder, Mit Patel, grew up helping his family run their small convenience store. Mits family is just one of tens of thousands of Indian-immigrant owned convenience stores in America. These small family stores desperately need our help to stay alive as big corporate chains are gobbling up one family store after another.
SwiftSku not only keeps the family stores in business, but helps them to thrive with our complete ecosystem. Our mobile app and Point of Sale combination makes running their business easy like never before. We are looking for an Account Manager/Sales Account Manager/Senior Account Manager who is excited to grow at a quick-paced startup, take high ownership on behalf of their customers, and help bring innovation to convenience store owners globally. Manage customer accounts and build strong, long-term relationships with each one.
Run regular check-ins and structured reviews that keep customers engaged, supported, and getting value.
Help customers quickly reach their first value milestone and guide them toward deeper use of new features.
Spot when an account is ready to add new products or new store locations and help move them forward.
Collect high-quality customer references that contribute to new revenue.
Work closely with product and leadership to share customer insights and improve the overall experience.
Maintain excellent documentation and consistent follow-ups across your entire account list.
Please note that this role is fully in person at our Ahmedabad office and night shift serving our American customer base (6:30PM to 3:30AM IST).
A minimum of 2 years of Account Management experience. Bonus points if you have done account management for US or Canada customers.
You must be an excellent verbal and written communicator in English, but also verbally fluent in Gujarati and Hindi .
Strong problem-solver who can calm frustrated customers, guide them clearly, and help them reach outcomes.
Experience driving product adoption or helping customers use software platforms more deeply is a bonus.
Experience coordinating with cross-functional teams such as Support, Product, Sales.
A career growth path that is based on your ability to level yourself up, not based on seniority. From coaching to offsites to lofty and ambitious goals, we push you to become the best version of yourself in every way. .
