01Overview
Company Description Best Hope Solutions (BHS) Private Limited transforms sales and customer service through an intelligent dialing system that blends AI-driven insights with human connection. The companys advanced tools and analytics help teams anticipate customer needs, while dedicated professionals focus on meaningful, memorable interactions. BHS serves clients across multiple sectors, including Retail, Utility, Energy, Insurance, and Telecom, with a strong emphasis on continuous innovation, data security, and operational stability. The organization is committed to building long-term partnerships that drive revenue growth and superior customer experiences. BHS invites team members to shape the future of customer engagement by combining human empathy with proprietary capabilities.
Role Description The Telesales Supervisor is a full-time, on-site role based in the Greater Kolkata Area. This position oversees a telesales team, monitoring daily performance, guiding agents to meet sales targets, and ensuring high-quality customer interactions. The supervisor will coordinate call campaigns, review call data and analytics, and implement strategies to improve conversion rates and customer satisfaction. Responsibilities include coaching and mentoring team members, conducting regular performance reviews, organizing training sessions, and handling escalated customer issues when needed. The role also involves collaborating with management on sales plans, reporting key metrics, and maintaining compliance with company policies and data security standards.
Qualifications
Strong telesales and call center experience, including team supervision, target setting, and performance tracking.Skills in coaching, mentoring, and motivating sales teams to achieve consistent results.Ability to analyze sales reports and call analytics, draw insights, and implement data-driven improvements.Excellent communication, negotiation, and customer relationship skills, with a focus on empathy and service quality.Proficiency with CRM systems, dialing tools, and common office software; comfort working with technology and AI-enabled platforms.Experience in sectors such as Retail, Utility, Energy, Insurance, or Telecom is an advantage.Strong organizational and time-management abilities, with capacity to handle multiple campaigns and priorities.Minimum of a bachelors degree in Business, Marketing, or a related field, or equivalent professional experience.Prior experience in a supervisory or team lead role within telesales or customer service environments. .
