01Key Responsibilities
- Handle incoming/outgoing customer calls in a professional manner. - Understand and resolve customer queries related to products, services, billing, orders, or complaints. - Provide accurate and timely information while maintaining a polite and helpful tone. - Follow standard operating procedures and call scripts (if provided). - Escalate unresolved or critical issues to supervisors or support departments. - Meet performance targets such as call quality, response time, and customer satisfaction. - Record call details and customer feedback accurately in the system. Eligibility &
02Requirements
- Minimum Qualification: 12th pass / Graduate in any discipline. - Language Skills: Proficiency in Hindi and/or regional languages (e.g., Tamil, Telugu, Kannada, Marathi) based on process requirement. - Freshers are welcome; prior experience in customer service or telecalling is a plus. - Good verbal communication and listening skills. - Basic computer knowledge and typing skills. - Willingness to work in rotational shifts (day shifts for most domestic processes). Preferred Skills: - Calm and polite telephone manner. - Customer-first attitude with basic problem-solving ability. - Ability to work under pressure and meet call targets. - Knowledge of CRM tools or call center software is an added advantage. .
