01Responsibilities
Acquisition of Cross sell Personal Loan customers in the identified segment and reference generation from the specified catchment area
Ensuring quality portfolio by minimizing delinquency and rejection
Extensive knowledge and understanding of retails assets, products and operations
Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
Design a fulfilling customer journey leading to customer delight and making IDFC FIRST their banking partner of choice
Ensure the successful adoption of internal compliances and regulatory framework across the business.
Secondary Responsibilities :
'Recommend improvements to processes and policies across the supporting teams and business to drive operational efficiencies & high quality customer services
Managerial & Leadership Responsibilities :
'Monitor key parameters on RM productivity, hiring quality and attrition rates and make necessary improvements
Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
Attract and retain best-in-class talent for key roles in their reporting structure
Drive co-operation with the credit, technology, analytics and risk teams to ensure smooth functioning of business
Ensure that RM's adhere to benchmarks/processes set up for finalizing commercials and other key parameters
Key Success Metrics:
'Disbursals, Growth metrics, Productivity
Educational Qualifications:
Graduate Any
Post Graduate MBA Finance
Experience: Minimum of 14+ Years preferably in credit .
