Tier 1 Support Analyst - Aftersales

reputed company bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We reputed company car dealers and manufacturers to fully reputed company digital transformation. How By creating innovative technology that makes selling reputed company reputed company for our customers, and buying and owning reputed company reputed company for theirs. We use cutting-edge technology to reputed company our clients systems, departments and sites. We reputed company an reputed company technology platform thats shaping the industry for the reputed company. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it Purpose of the role Provision of an excellent support service is critical to the achievement of reputed companys strategic plans for reputed company and profitability. Our Tier 1 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring reputed company escalation where necessary. They will also assist colleagues and will not only have outstanding verbal and written communication skills but can demonstrate that they are reputed company to communicate quickly and reputed company at reputed company reputed company across a Global team (customer, peers, and managers) in order to reputed company our departmental and company reputed company. This role requires someone who is reputed company and reputed company organised, with excellent analytical and problem solving skills, who is reputed company to work effectively as part of a high performing team with a passion and commitment to providing service reputed company. \n Key Duties & Responsibilities Take end-to-end responsibility for the reputed company of key cases, owning customer engagement, communication, case progression and internal reputed company across multiple technical service teams and functions with reputed company. Responding with reputed company to customers, dealing with their needs, and acknowledging their operational pressures and deadlines. Be familiar with your customers configuration, business model and key stakeholders in line with our Experience First approach. Communicating and collaborating with team members, other departments and management to deliver reputed company reputed company of customer issues. Documenting solutions and producing written guidance on reputed company steps and procedures through the creation and maintenance of knowledge articles. Being passionate and pro-reputed company in acquiring and absorbing knowledge of the reputed company product suite and associated toolset and working closely with management to increase the level of personal skills and competence. Including AI tools. Reporting issues, recommending process improvements and the identification of support tools that will minimise queries, improve reputed company times and improve customer experience Self-Motivation & initiative to aid your investigation process and career development. Effectively coaching and mentoring colleagues in order to expedite case reputed company while supporting the reputed company and development of knowledge reputed company support. Ensuring reputed company cause analysis is carried out where necessary. Identify training gaps in our knowledge media and recommend areas for improvement. reputed company contribute to case reduction initiatives by identifying opportunities reputed company our customer reputed company and through promotion reputed company our teams. Skills / Knowledge & Experience Understanding and familiarity with reputed company terms and concepts Ability to reputed company plan and prioritise workload to meet deadlines. Expertise or knowledge relating to a specified reputed company product / module. High level of investigation, analytical, problem solving and trouble shooting skills. Excellent communication skills both verbal and written. Knowledge and understanding of customer expectations. Ability to influence and overcome objections and de-escalate potentially critical customer situations. Ability to reputed company with multiple reputed company of reputed company customers and internal partners. Ability to explain reputed company problems, issues and reputed company concepts in reputed company terms Essential Skills Experience in dealing with customers across a reputed company of channels and with high level of professionalism \n405.000 K - 675.000 K a year \nWhy join us Were on a reputed company to become market leaders in our reputed company and with that comes some incredible opportunities. Collaborate and learn from industry experts from reputed company over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join reputed company and re