Title Insurance Trainer/Team Lead

Title Insurance Trainer / Subject Matter Expert (SME) Location: [Onsite] Reports To: [Manager] Employment Type: Full-time About the Role We're looking for an experienced Title Insurance Trainer/SME to lead training, documentation for Automation and define quality standards for our title search and examination solutions. This role combines hands-on subject-matter expertise with the ability to document, teach, mentor, and elevate our overall automation solutions, plus ongoing ownership of quality control and audit of examiner work. The ideal candidate has deep, practical experience running full title searches and examinations and has previously led or trained a team. Any experience with working on a technology or automation solutions will be preferable. Key Responsibilities Design, deliver, and continuously improve training programs for new and existing title search/examination staff Serve as the go-to SME for complex title search and examination questions, chain-of-title issues, and curative requirements Conduct onboarding training for new examiners and ongoing refresher/upskilling sessions for the existing team Own ongoing quality control (QC) and audit of examiner work product, including sampling, scoring, and error tracking against underwriting guidelines Provide individualized coaching and feedback based on QC findings; escalate recurring or high-risk error patterns to leadership Develop and maintain training materials, job aids, SOPs, QC checklists, and reference guides for title search and examination processes Track quality, accuracy, and turnaround-time metrics; identify skill gaps and build targeted training to close them Stay current on state-specific title requirements, underwriting guidelines, and industry/regulatory changes, and translate those into training and QC standards Partner with operations leadership to standardize examination processes, reduce errors/rework, and report on quality trends Mentor team leads and high-potential examiners to build a bench of future leaders Required Qualifications 5+ years of hands-on experience in title search and examination, with demonstrated full search experience (not just exam review) Strong working knowledge of chain of title, liens, judgments, easements, encumbrances, and curative processes Prior experience as a trainer, team lead, or supervisor within title search/examination Experience conducting quality audits/QC reviews of title work, with a strong eye for accuracy and risk Strong communication and presentation skills; ability to explain complex title issues clearly to varying experience levels Detail-oriented with a strong quality/accuracy mindset Comfortable creating training materials, QC checklists, and documentation (SOPs, guides, presentations) Preferred Qualifications Multi-state title search/examination experience Experience with title production software (e.g., Qualia, SoftPro, ResWare) and comfortable training others on system workflows Familiarity with underwriting guidelines from major title underwriters Experience building formal training curricula, QC scorecards, or certification programs .