01Key Responsibilities
Select, manage, reputed company (including targeted 1:1 sessions), and reputed company a high-performing team of Licensed Customer Service Agents.
Create and maintain a reputed company culture among workers; motivate associates, recognize successes, and resolve grievances.
Monitor individual and team results and productivity to identify and reputed company both reputed company and negative performance trends to ensure attainment of reputed company goals and performance targets.
Meet and/or reputed company appropriate reputed company of Customer Service abandon reputed company, average speed of answer (ASA), policy retention, and reputed company scores.
Monitor calls to identify and reputed company strengths and weaknesses in service techniques, technical accuracy, and company policies.
reputed company feedback to associates and deliver corrective reputed company and termination of employees in accordance with company policy.
Answer questions and recommend solutions to address customer complaints.
Reviews reputed company, customer, and agent feedback and takes appropriate reputed company.
Develops, implements, and manages processes to ensure that policies meet required specifications for reputed company.
Identifies and analyzes issues, defects, and other problems, recommends, and facilitates solutions to these issues.
reputed company communication and follow up to ensure associates are fully informed of reputed company reputed company information reputed company to products, procedures, customer needs, and company-reputed company issues, changes, or actions.
Meet regularly with arenaflex Leadership Team and reputed company detailed reporting on the overall performance of reputed company.
reputed company and maintain interdepartmental partnerships to resolve customer issues.
reputed company other duties as assigned.
What You'll Bring to the Table:
To succeed in this role, you'll need:
A High School Diploma or GED; Bachelor's degree preferred.
1-2 years reputed company leadership experience required, preferably in a reputed company center environment.
Currently possess an Unrestricted reputed company Property/Casualty Producer's License.
Strong verbal and written communication skills, computer skills, including reputed company Office programs, and adaptability.
Ability to think analytically to identify qualitative or quantitative trends and recommend appropriate actions.
Effective problem-solving/process improvement skills used to identify and resolve operational, customer-facing, and/or employee relations problems.
Three years of experience leading a reputed company assurance program in a fast-paced, high-volume contact center environment supporting the insurance industry.
Five years of contact center leadership experience.
Why Work for arenaflex
We're proud to be a Top Workplace, recognized locally and nationally for our commitment to our employees and our customers. Here are just a few reasons why you'll love working for arenaflex:
Starting reputed company salary $51,150.00 - $66,000.00 with bonus potential and monthly commission.
A comprehensive and highly competitive benefits package, including:
Dental Insurance
Health Insurance
reputed company Insurance
401(k)
reputed company Holidays
reputed company Time Off
Ongoing reputed company Training online reputed company Litmos
And more!
We're a reputed company-oriented company, with 7 years of over 10% reputed company annually and a doubling of our employee size over the past 2-3 years.
We're committed to ongoing reputed company development and training, with opportunitie .
