01Overview
Role & responsibilities
- Work daily on the assigned worksheets to TRACK entries.
- Review the data from WinWeb/ Radius/ SAP, etc. and allocate in TRACK.
- Do the Activity, Allocation, Acceptance, and Process Overrides as required.
- Provide resolution by liaising with multiple stakeholders, External/Internal stakeholders (Account Manager, Branch Manager, CEMs, Buyers, and requestors via calls & e-mails).
- Maintain updated Excel sheet records for all the work performed daily.
- Review assigned accounts regularly and work on rejects.
- Reconcile payments and help close invoices.
- Review the existing process and recommend process improvements and automation.
- Create Playbooks for all the accounts handled.
Pre-requisites :
- Excellent interpersonal and communication skills.
- Ability to work independently on allocating the time per worksheets received from the field.
- Good to have Order to Cash overview.
- Hands-on experience in the E-Billing / Billing process is an added advantage.
- Individuals should do RCA (Root cause analysis) to identify the issues on worksheets and take a decision-making approach.
- Ability to interact and communicate effectively with GCC and onsite stakeholders.
- Good presentation and e-mail writing skills.
- Proficiency with MS Office and Excel is a must.
- Should be adaptable to work and extend their support for any additional hours as per business requirements.
- Knowledge and experience in TRACK is a big plus.
Shift Timings:
3:00 PM to Midnight, 12:00 PM IST, and should be willing to work from the office (mandatory) with global working windows .
