01Key Responsibilities
IT Request Management:
Handle all IT service requests logged via the IT ticketing tool, including classification, approval routing, assignment to L2/L3 support, and follow-up until resolution.
Incident Assessment & Escalation:
Evaluate severity, impact, and risk of incidents. Escalate to appropriate L2/L3 teams when necessary to ensure timely resolution.
Process & Policy Compliance:
Adhere to established IT processes and policies during daily operations to maintain service quality and compliance.
Project Support:
Participate in IT project activities as assigned, ensuring timely execution and collaboration with relevant stakeholders.
Problem Identification:
Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams.
User Acceptance Testing (UAT):
Provide support during UAT phases to ensure smooth testing and feedback collection.
ISO Standards Awareness:
Maintain awareness of ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health & Safety) standards as applicable to IT operations.
The role is based in our office in SP Infocity, Hadapsar, Pune.
Qualifications & Experience required to succeed in this role
Educational Background: Bachelors degree in Computer Science, Information Technology, or a related field.
Professional Experience: 01 years of experience in a Windows environment.
Key Skills and Competencies
Good understanding of operating systems, networks, and applications
Familiarity with mobile OS (iOS, Android, Windows)
Experience in developing or supporting scalable AI tools is a plus.
Knowledge of SCCM is an advantage
Customer serviceoriented mindset
Strong communication and presentation skills
Willingness to learn, collaborate, and share knowledge
Basic understanding of ITIL practices preferred
Ability to coordinate with cross-functional teams
Flexibility to work in a 24x7 shift environment
Exposure to automation tools
Knowledge of the software development lifecycle
Qualifications
Educational Background: Bachelors degree in Computer Science, Information Technology, or a related field.
Professional Experience: 01 years of experience in a Windows environment.
Additional Information
What We Offer:
Insight into IT service delivery and training on the latest technologies.
As we trust in Winning Together, we offer continuous learning and development which means that you will also get equal opportunities for self-development as a leader.
Driving for better we offer a flexible & inclusive work environment where you can be yourself and enjoy Work-Life balance.
We believe Doing the right thing by offering Competitive Salary.
At Konecranes you will be working with leading crane building company with leading technology.
Want to learn more about Konecranes and what your future colleagues have to say
Interested
Do you have what it takes, and do you see yourself joining our community and taking a key role in our Trainee Global IT Technical Support If yes, please .
