Trainer II - Start Now (Noida)

- Responsible for providing day-to-day functional direction to agents within the program training classroom environment, student progress monitoring for the duration of training providing coaching and developmental feedback and readiness recommendations. - Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. - Prepare and present training materials through classroom learning, hands on demonstration and supporting activities. - Accountable for achieving individual training performance metrics. - Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet the business standards. - Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. - Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. - May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including- computer-based training, interactive classroom training and written job aids. - Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. - Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis - Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures. Key Skills & Knowledge: - Technical knowledge with Excellent English communication - sentence construction, grammar, punctuation etc. - Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) - Proficient in Microsoft Office - Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. - Self-starter, sense of urgency, and works well under pressure. - Strong attention to detail - Sense of professionalism and ability to develop good relationships. - Extracting/creating reports and analyzing training results. - High attention to detail - Troubleshooting skills - Basic Web development skills (HTML5/CSS knowledge) - Experience of working with BFSI & Voice process QUALIFICATIONS : Graduation Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Benefits of working as a Trainer II in Noida: Excellent benefits Company offers career progression opportunities Advantageous package .