01Responsibilities
Responsible for quality training, developing knowledge & enhancing capabilities of RM, also to provide guidance & mentorship to individuals to achieve desired goalsEnsuring quality customer engagement by RMs and making continuous effort to improve same by adopting industry best practices.Liaising with other product leadership teams (on-ground) to be informed on latest product developments and train RM teams accordinglyDevising various approaches such as Role Plays, Pitches and adopting industry best practices to enhance peer learning among RMsIncumbent is Responsible for monitoring engagement quality - sales and processes followed by RMs in the regionCollaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring RM adoption of sameManage and reduce attrition rate among RMs by following industry best practices.Incumbent is responsible to ensure that RMs are well trained - on product & behavioral parameters and follow the processes as laid down within the banks audit and compliance framework.Responsible to ensure RM Channel is efficient and drive efficiencies from the team. Also, responsible to ensure high motivation level in teams.Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. Attract and retain best-in-class talent for RM's in the zone. Monitor and achieve key parameters like reduce attrition rates and make necessary improvements.Share continuous feedback and suggestions with Senior Management to enhance the Channel's performance.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 2-5 years of relevant experience. .
