01Overview
OverviewPrudential Technology And Services, collaborating with the HCL Group, is setting up a new health insurance company in India aimed at meeting the escalating healthcare demands of Indian consumers. Leveraging Prudential's notable global insurance and financial services expertise combined with HCL's technological and healthcare knowledge, this greenfield initiative focuses on delivering customer-centric health insurance products and experiences. The Training Manager position plays a pivotal role in executing training strategies that shape a skilled and effective workforce supporting this mission.
Core ResponsibilitiesCraft zonal training plans that align with broader organizational objectives.Partner with Sales and Learning Centers of Excellence to customize training modules for agents, managers, and intermediaries.Oversee consistent delivery of onboarding, product knowledge, compliance, and sales skill development programs.Lead recruitment, management, and guidance of regional training personnel.Carry out regular evaluations of trainer performance and skills to foster professional growth.Implement engagement initiatives including recognition and career progression frameworks for trainers.Develop and maintain training calendars encompassing regular sessions and targeted development interventions.Measure training effectiveness relative to business metrics such as agent productivity, retention, and compliance adherence.Ensure all training activities comply with regulatory and internal standards.Collaborate extensively with Sales Heads, HR, and state-level management to synchronize training with evolving business requirements.Function as a master trainer for strategic programs and high-impact initiatives.Maintain high-quality training content and facilitator guides, using feedback to refine courses.Support compliance audits related to training operations.Qualifications & SkillsGraduate or postgraduate degree required.10 to 15 years of experience in training roles, preferably within insurance or the BFSI sector.Proven leadership and clear communication abilities.Expertise in strategic training planning and execution.In-depth knowledge of health insurance products.Competence with digital learning tools and platforms.
ResponsibilitiesDevelop and execute zonal training strategies aligned with national objectives.Collaborate with Sales and Learning COE to adapt training for agents, managers, and intermediaries.Ensure onboarding and product, compliance, and sales training is consistently delivered.Recruit, lead, and coach regional trainers.Conduct regular performance and skill reviews.Promote trainer engagement through recognition and career planning.Organize training schedules and special development programs.Track training impact on agent productivity, retention, and compliance.Maintain compliance with regulatory training standards.Work with Sales Heads, HR, and state teams to align training with business needs.Serve as master trainer for key strategic initiatives.Guarantee consistent content quality and facilitator adherence.Use feedback and metrics to optimize training effectiveness.Support audits and compliance assessments.
RequirementsGraduate or postgraduate education.10-15 years of training experience, ideally within insurance or BFSI sectors.Strong leadership and communication skills.Capability to plan and execute strategic training initiatives.Understanding of health insurance products.Proficient in digital learning platforms. .
