01Overview
Role & responsibilitiesGraduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process.
SME role, candidate should have team leading experience.
Excellent understanding or an SME of KYC/AML/CDD experience is mandatoryFlexible to work in night ShiftsExcellent Oral & Communication skills in English, Strong understanding of KYC/AML concepts/process.Maintain the necessary SLAs and report out to the team manager on a regular basisAnticipates problems and recognizes when to deviate from standard practicesSeeking assistance or to resolve complex issues with the help of process knowledgeAdhere to project requirements and department objectivesTo follow technical protocols and general procedures guided by department objectivesEffectively communicate to coordinate job specific information and to collaborate with team members.Participating in the training programs based on business needsAttending team meetings or customer calls (if required).To perform Quality Audits based on process requirements, Should be able to lead a team as a process SME and lead. .
