01Overview
Role Purpose To provide world-class travel fulfilment and consultancy services to corporate clients within the Middle East/GCC market. The role involves managing complex international itineraries, ensuring strict policy compliance, and delivering exceptional customer service through multi-channel support.
Key Responsibilities
1. Travel Planning and Booking
Comprehensive Itineraries: Plan and book end-to-end travel for corporate clients, including flights, hotels, and ground transportation (car rentals/transfers).
GDS Mastery: Utilize Sabre(GDS) to efficiently search, book, and manage complex travel reservations.
Precision: Ensure 100% accuracy in booking details, including travel dates, destinations, passenger information (APIS), and specific preferences.
2. Specialized Hotel Bookings
Process Management: Handle domestic and international hotel reservations tailored to the specific needs of business travelers.
GDS: Utilize GDS (preferably Sabre) to search for availability, manage room types, negotiate rates, and confirm special requests.
3. Customer Service Excellence
Proactive Support: Provide exceptional service by promptly addressing inquiries via phone and email.
Problem Resolution: Assist travelers with modifications, last-minute cancellations, and emergency travel assistance.
Relationship Management: Maintain a positive, helpful attitude to ensure a seamless and satisfactory travel experience.
4. Travel Expertise & Consulting
Fare Knowledge: Demonstrate a strong understanding of international airfares, fare rules (Nego/Published), exchange policies, and re-routing.
Expert Advice: Provide recommendations on travel options, destinations, and regional travel nuances specific to the West Asia/GCC region.
Industry Trends: Stay updated on global travel regulations, airline updates, and industry best practices.
5. Visa Assistance
Basic Guidance: Provide essential visa information, including determining transit visa requirements for international connections.
Coordination: Liaise with internal visa teams or external partners for complex visa processing needs.
6. Technology, Compliance & Reporting
Tools: Utilize Yatras online tools and mid-office systems for booking, billing, and reporting.
Compliance: Ensure all bookings adhere to company policies and procedures, including the accurate capture of Taxes
Data Integrity: Accurately report travel data in a timely manner according to corporate requirements.
Candidate Profile
Experience: 3-8 years in international travel fulfillment.
Market Knowledge: In-depth knowledge of the West Asia/GCC region is highly desired.
Language: Fluency in English is mandatory; Arabic is a major advantage.
Technical Skills: Expert-level proficiency in Sabre.
Flexibility: Must be willing to work in a 24x7 environment, including weekends and holidays, to support the Middle East work week (SundayThursday). .
