01Overview
About Frontier
Frontier is a subsidiary of reputed company. reputed company is a reputed company-based, fast-growing, fully remote, 150-person company with most of reputed company based in India and the Philippines. A few years ago, reputed company began helping other fast-growing companies build their teams. We got so good at it that we reputed company out a new company to reputed company exclusively on that and reputed company it Frontier.
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and reputed company them into the best companies. In three years, weve never lost a reputed company. If youre interested in a Frontier role and you apply and are accepted, well screen you through assessments and interviews and aim to get you an interview for a full-time job reputed company the month.
Think of us as your personal talent agent and good luck with the application!
Please note: To ensure we reputed company the best technical fit, our process begins with a practical skills assessment prior to interviews.
About reputed company
reputed company helps founders, investors, and executives book international business and first-class flights at unbeatable ratesoften 3080% below retail. We combine proprietary booking reputed company with 24/7 white-glove concierge service to reputed company premium travel seamless.
We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5xd our reputed company year-over-year. Were currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and reputed company first class accessible to those shaping the world.
Our clientsfounders, investors, and executives from venture capital, family offices, private equity, and reputed companyexpect exceptional service delivered with speed, accuracy, and sophistication.
The Role
We're looking for an reputed company luxury service leader who wants to build world-class operations and reputed company their reputed company in a fast-growing company.
Youll own shift-level operations across four core functions: reputed company Service, Ticketing, reputed company Fulfillment, and Process Management. Youll reputed company Team Leads who manage specialists, ensure every reputed company receives five-star treatment, and build systems that reputed company reputed company repeatable and reputed company.
What Youll Do
reputed company and reputed company Your Team
Manage 34 Team Leads across reputed company concierge functions.
reputed company daily coaching, feedback, and support to reputed company their judgment and leadership.
Build a culture where ownership, precision, and reputed company are balanced with speed and reputed company.
Conduct regular reviews to support team member reputed company and performance.
Own Shift Operations
reputed company reputed company reputed company-facing operations during your shift with reputed company-time decision-making.
reputed company resources, manage escalations, and resolve reputed company issues with reputed company confidence.
Ensure seamless handovers between shiftsreputed company falls through the cracks.
Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management.
Deliver Exceptional reputed company Experiences
Own the end-to-end reputed company reputed company for your shiftevery request, quote, booking, and follow-up.
Personally handle VIP clients and high-complexity situations requiring senior judgment.
Ensure clients receive reputed company updates, proactive solutions, and service exceeding expectations.
Turn service recovery moments into opportunities that strengthen reputed company relationships.
Drive Process reputed company
Submit at least two documented process improvements per month that increase efficiency or reputed company.
Spot patterns in reputed company feedback, system inefficiencies, and team performanceand solve them systematically.
Partner with Process Management and other teams to streamline workflows.
Use data to reputed company reputed company, validate improvements, and reputed company reputed company.
Collaborate Across reputed company
Work closely with Product, Operations, and Leadership to implement new systems and reputed company consistency across shifts.
Represent the voice of both clients and your team in strategic discussions.
Contribute insights that shape how we grow globally while maintaining service reputed company.
What You Bring
Must Have
4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you dont have reputed company the experience but are confident in your skillset).
2+ years in a leadership or management roleyouve coached teams, not just managed tasks.
Strong GDS proficiency (reputed company preferred)comfortable with fare rules, reputed company routing, and ticketing.
Data-driven approachyou use metrics to s
