Travel Recruitment Support Specialist

About Us An award-winning global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day. We are a fast-growing organisation working closely with healthcare providers across the United States. SUMMARY OF ROLE The Travel RSS supports Aya's professions by ensuring candidates receive timely appropriate responses and maintaining high-quality administrative support for recruiters. This role plays a critical part in improving recruiter productivity by ensuring every clinician profile is complete, accurate, compliant, and aligned with active job opportunities before it reaches a recruiter. RESPONSIBILITIES INCLUDED Clinician Profile Review & Qualification Conduct detailed reviews of clinician applications and profiles to ensure completeness, accuracy, and recruiter readiness. Evaluate clinician work history, licenses, certifications, and specialty experience against Aya Healthcare quality standards. Verify that clinician experience aligns with their listed profession (Certified Nursing Assistant, Behavioural Health Technician, Medical Assistant, or Licensed Vocational/Practical Nurse) and identify discrepancies requiring clarification. Identify alternative professions and pass to lead. Review employment history for consistency, recency of experience, facility details, manager information, and specialty alignment. Confirm required licenses and certifications are active, current, and appropriate for the clinician's profession. Identify missing documentation or incomplete profiles and coordinate follow-up actions to prepare clinicians for recruiter engagement. Apply strong analytical review skills to determine whether each clinician profile meets established qualification standards before advancing to recruiter review. Input Metrics Clinician Profiles Reviewed Applications Audited Profiles Qualified Credential Reviews Completed Missing Information Requests Desired Outcomes Increased recruiter-ready clinician profiles Improved application quality and completeness Reduced recruiter administrative workload Faster time to recruiter engagement Increased communication with candidates, bookable and nonbookable Support the Aya brand in these professions Job Matching & Market Alignment Review clinician licensure, specialty, and work history to identify appropriate opportunities within Aya's active job inventory. Cross-reference clinician qualifications against available positions in Nova to determine viable job matches. Verify active opportunities exist within the clinician's licensed states, specialties, and geographic preferences. Utilize pattern recognition and sound decision-making to identify the strongest job matches while minimizing mismatched submissions. Focus opportunities on Zero submission jobs and key Aya accounts Identify clinicians whose experience or licensing limits available opportunities and elevate findings to the recruiter when appropriate. Ensure clinicians are aligned with positions that accurately match their profession, experience level, specialty, and licensing requirements Utilize pattern recognition and sound decision-making to identify the strongest job matches while minimizing mismatched submissions. CORE COMPETENCIES: Analytical Review Evaluate clinician profiles against established qualification standards using objective decision-making. Interpret work history, credentials, licensing, and specialty experience to determine recruiter readiness. Make consistent, evidence-based decisions while following defined recruiting processes. Attention to Detail Demonstrate exceptional accuracy when reviewing applications, documentation, licenses, certifications, and clinician records. Identify inconsistencies, missing information, and compliance concerns before profiles advance in the recruiting process. Maintain a high standard of data quality across all recruiting systems and workflows. Pattern Recognition & Decision Making Recognize trends and key indicators within clinician profiles to identify strong placement opportunities. Assess clinician qualifications against active job availability to recommend appropriate recruiter actions. Escalate concerns, documentation gaps, or market alignment issues using sound judgment and established guidelines. Desired Outcomes Consistent, on-brand clinician experience Timely and professional clinician communication Increased clinician responsiveness Improved recruiter efficiency through high-quality candidate interactions Positive candidate satisfaction and engagement Accurate and complete information gathered prior to recruiter involvement PRIMARY KPI Recruiter Ready Profiles Available profiles to open needs BACKGROUND AND QUALIFICATIONS: 2+ years' experience in customer service, admin support, or coordination roles. Bachelor's Degree Healthcare Staffing Experience Preferred Strong organizational skills, detail orientation, and .