01Overview
We are hiring!!
UI/UX Design Lead Omnichannel & Digital Banking Transformation
Location - Bangalore
Work From office
Role-
The role requires deep expertise in user-centered design, customer journey design, retail banking, digital product design, design systems, usability research, accessibility, and mobile-first experience design. The individual will initially work alongside specialist design partners and consultants but will be accountable for building a strong internal UI/UX capability, enabling the Bank to become fully self-sufficient in design within a defined timeframe.
Key Role Objectives The UI/UX Design Lead will be responsible for:
Defining and driving the Bank-wide UI/UX vision for customer-facing digital channels.
Establishing industry-leading design standards, frameworks, and governance practices.
Designing seamless end-to-end customer journeys across Mobile Banking, Internet Banking, Assisted Banking, and future Omnichannel platforms.
Enhancing customer engagement, adoption, satisfaction, and digital conversion through superior user experiences.
Building and mentoring an internal team of UI/UX designers and researchers.
Creating a sustainable in-house design capability that minimizes long-term dependence on external design agencies.
Ensuring consistency, accessibility, scalability, and usability across all digital products and customer touchpoints.
Design Strategy & Experience Leadership
Customer Journey & Experience Design
User Research & Insights
UI/UX Design Execution
Design System & Governance
Team Building & Capability Development .
