01Overview
Posting Description:
Job Title- Business Service support
ARL- 6
Solution Line- WCRG
Position type- Full Time
Working style- Hybrid
Cab Facility- Yes
Shift Time -12.30 p.m. to 9.30 p.m.
People Manager role: No
Required education and certifications critical for the role-
Graduation or Post Graduation.
Required years of experience
15+ years of experience in operations / SSC / insurance / finance environment
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT BUSINESS
CLAIMS Aon is a leading global professional services firm that provides a broad range of risk, retirement, and health solutions-including insurance broking and consulting. Insurance claims processing is a crucial part of the operations, evaluate, and settle a claim filed by a policyholder or beneficiary after suffering a covered loss or damage.
GENERAL DESCRIPTION OF ROLE:
Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels. Verify claim information and enter details accurately inti the claims management system.
JOB RESPONSIBILITIES:
Strong focus on timeliness and SLA adherence
Capability to follow defined processes and procedures consistently
Ability to process transactions accurately and efficiently in high-volume environment
Ability to analyze data and validate correctness of information
Strong attention to detail and numerical skills
Basic Excel / data handling capability
Ability to communicate with internal teams and external clients
Exposure to customer communication in operational context
Strong focus on accuracy, compliance, and quality of output
Ability to work within defined controls and guidelines
High level of accuracy and reliability
Ability to work in fast-paced environment
Flexibility and willingness to learn
Strong delivery-focused mindset (task execution with quality and timeliness)
Basic customer service orientation understanding impact of work on downstream stakeholders
Attention to detail and accountability for data accuracy
Willingness to learn and improve processes
SKILLS/COMPETENCIES REQUIRED:
Exposure to transactional processing / back-office operations
Experience working in international or service-driven environment
Basic knowledge of:
Insurance processes (Claims / Policy Admin)
Finance / accounting processes (Technical Accounting)
Basic understanding of:
Claims handling and case lifecycle
Policy / administrative processes
Financial transactions (payments, reconciliation, collections)
HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work. and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.
COMMITMENT TO SUSTAINABILITY
Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.
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