01Responsibilities
Conduct high-volume reviews of automated underwriting decisions, targeting approximately 50 cases per day as part of a team goal of 300500 cases per week
Evaluate engine decisions against current underwriting guidelines, flagging discrepancies, misclassifications, and edge cases for escalation
Document audit findings with clear, standardized notation using established scoring and workflow tools
Identify recurring patterns in engine errors or decision gaps and surface findings to the Manager, Underwriting Engine Integrity, with enough specificity to enable triage and actioning under the teams findings framework
Collaborate with the Underwriting Strategies team to validate the real-world impact of rules engine changes
Maintain current knowledge of Ethos underwriting guidelines, product updates, and industry best practices
Contribute to the continuous improvement of audit criteria, checklists, and workflows; as the teams testing capabilities expand, support the development of scenario test cases and regression validation protocols for pre- and post-production rules changes
Support onboarding and calibration sessions to ensure consistency across the team; actively contribute to a team culture where questions are encouraged, errors are surfaced without fear, and calibration is treated as a learning process rather than a performance event
Participate in the findings triage and feedback loop by reviewing resolved findings, flagging re-occurrences, and confirming resolution effectiveness ensuring that audit output translates into measurable engine improvement, not just documentation
Future-State Responsibilities (as team capabilities expand): Support the build-out and execution of a scenario testbed framework, including authoring unit test cases, running pre-production regression testing for rules changes, and validating ARE outputs against signed ruleset specifications. These responsibilities will be transitioned to this team from Engineering as governance infrastructure matures
Qualifications and Skills:
37+ years of life insurance underwriting experience; individual or group case management background is acceptable, but direct life underwriting is strongly preferred
Familiarity with automated underwriting systems, rules engines, or decision support tools
Strong attention to detail and ability to maintain accuracy at high review volumes
Ability to clearly document findings and communicate trends to leadership
Comfortable working in a structured, metrics-driven environment
Experience with workflow or case management tools; JIRA or similar platforms a plus
A collaborative mindset and genuine comfort with ambiguity this team is building new infrastructure, and the ability to contribute to a psychologically safe environment where honest feedback and open calibration are the norm is as important as technical skill
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