Urgent Hiring Customer Service Executive at Wadgaon Sheri Pune location

Job Description Customer Service Executive Rooftop Solar Position Customer Service Executive CSE only female Department Operations Customer Success Reporting To Customer Service Manager Operations Manager Job Purpose The Customer Service Executive will be responsible for managing the complete customer journey under the PM Surya Ghar Yojana from initial customer onboarding to final rooftop solar installation subsidy support customer satisfaction and referral generation The role requires strong communication coordination documentation and customer relationship management skills Key Responsibilities 1 Customer Onboarding Contact leads received from marketing campaigns referrals portals and PM Surya Ghar applications Explain rooftop solar solutions PM Surya Ghar Yojana benefits subsidy eligibility savings and installation process Collect customer requirements and basic site information Verify customer documents Aadhaar Card Electricity Bill PAN Card if required Property Ownership Documents Bank Account Details Create customer records in CRM software Schedule site survey appointments 2 Site Survey Coordination Coordinate with survey engineers for site visits Inform customers about survey schedules Ensure survey reports are submitted on time Update customers regarding survey findings and proposed system capacity 3 Proposal Quotation Management Share system proposals and quotations with customers Explain System capacity Estimated generation Cost breakup Subsidy benefits ROI and payback period Resolve customer queries and concerns Follow up for quotation approval 4 Order Confirmation Documentation Obtain customer confirmation and advance payment Complete agreement and KYC formalities Ensure all documents are uploaded accurately on the PM Surya Ghar Portal Coordinate with internal departments for project initiation 5 Net Metering Approval Coordination Assist customers in applying for net metering approvals Coordinate with DISCOM authorities and internal teams Track approval status Keep customers informed regarding progress 6 Installation Coordination Schedule installation dates with customers and project teams Ensure material readiness before installation Coordinate with installation engineers and vendors Provide regular status updates to customers 7 Quality Check Commissioning Support Confirm installation completion Coordinate commissioning and testing activities Assist customers in understanding Inverter operation Monitoring applications Safety procedures Maintenance guidelines Obtain customer installation acceptance confirmation 8 Subsidy Assistance Guide customers through subsidy claim procedures Ensure accurate document submission Follow up on subsidy processing status Support customers until subsidy amount is credited 9 Customer Relationship Management Conduct regular followups during the project lifecycle Address complaints and service requests promptly Maintain high customer satisfaction levels Ensure positive customer experience at every stage 10 Reference Referral Generation After Successful Installation Contact customers within 715 days of commissioning Collect customer feedback and testimonials Request Google Reviews and social media reviews Obtain customer consent for using testimonials in marketing materials Referral Generation Activities Ask satisfied customers for references of Family members Friends Neighbors Housing societies Business associates Explain referral benefits and incentives Maintain a referral database Track referral conversions Follow up with referred prospects professionally Target Minimum 35 qualified referrals from each successfully installed customer Key Performance Indicators KPIs KPI Target Customer Contact Time Within 24 Hours Site Survey Scheduling Within 48 Hours Customer Satisfaction Score 90 Complaint Resolution Within 2448 Hours Installation Completion Tracking 100 Google Reviews Collected 70 of Installed Customers Customer Referrals Generated 35 per Customer Referral Conversion Rate As per Company Target Document Accuracy 100 Required Skills Technical Skills CRM Software MS Excel Google Sheets Email Communication Documentation Management Soft Skills Excellent Communication Skills Hindi English Regional Language Customer Handling Followup Management Negotiation Skills Problem Solving Relationship Building Attention to Detail Qualification Graduate in Any Discipline Preferred BBA MBA Commerce Marketing or Customer Service Background Experience 15 Years in Customer Service Solar Industry Renewable Energy Telecom Banking Insurance Service Industry Executive Talent Acquisition Team AHS Corporate Services Pvt Ltd Mobile hidden mobile Email hidden email .