01Overview
Key ResponsibilitiesHandle inbound and outbound calls, emails, or chats to resolve customer queries and complaintsProvide accurate information related to products, services, and policiesMaintain a high level of professionalism, patience, and positivity in every customer interactionRecord customer interactions and update CRM systems accuratelyEscalate complex or unresolved issues to senior support staff or relevant departmentsFollow up with customers to ensure their issues are resolved satisfactorilyMeet individual and team performance metrics (TAT, CSAT, FCR, etc.)Required Qualifications and SkillsBachelor's degree in any discipline (undergraduates may also be considered)0 to 2 years of experience in customer support or a similar role (freshers welcome)Good verbal and written communication skills in English (and local languages if applicable)Basic computer literacy and familiarity with MS Office or Google WorkspaceAbility to multitask, prioritize, and manage time effectivelyWillingness to work in rotational shifts, including weekends if required .
