01Responsibilities
- Contact existing customers through outbound calls for policy renewal reminders.
- Explain renewal benefits, policy coverage, and premium details to customers.
- Follow up with customers to ensure timely policy renewals.
- Generate and maintain renewal leads through regular customer interactions.
- Resolve customer queries related to policy renewal, payment, and coverage.
- Coordinate with internal teams for smooth renewal processing and policy issuance.
- Maintain accurate records of customer conversations and renewal status in CRM/software.
- Achieve monthly renewal and revenue targets assigned by the company.
- Build strong customer relationships to improve retention and customer satisfaction.
- Ensure compliance with company policies and regulatory guidelines during customer interactions.
02Requirements
- Multilingual proficiency is mandatory. Candidates must be fluent in English and Hindi, along with the regional language.
- Ability to communicate confidently and professionally with customers over calls.
- Basic computer knowledge and proficiency in MS Office.
- Robust customer service and follow-up skills.
- Experience in telecalling, customer support, insurance, BFSI, or sales will be preferred.
- Females are required
- Freshers can apply
Contact Number - KEERTHANA HR (7715870493)
Language: Tamil ,Hindi, English .
