Urgent opening For Clinic Manager at Bengaluru location

Company - Kerala ayurveda Role Title: Clinic Manager Location: Bangalore (Multiple Clinic Locations) Reporting To: Regional Operations Manager Function: Clinic Operations & Customer Experience About the Role The Clinic Manager is the backbone of daily clinic operations at Kerala Ayurveda Ltd. This is a hands-on, people-first role that blends operational discipline, customer care, and team supervision. You will be the face of the clinic ensuring every patient feels welcomed, every process runs smoothly, and every revenue target is supported by great execution on the ground. Key Responsibilities Customer Experience & SOP Execution Meet and greet customers in line with Kerala Ayurveda's defined standards and protocols Ensure pre-therapy, during-therapy, and post-therapy SOPs are followed without exception Handle commercial closures package recommendations, pricing discussions, and conversions as per SOP Capture structured customer insights and feedback Ensure timely and structured follow-ups on all leads and post-consultation check-ins Drive Google review and feedback collection to maintain clinic reputation Handle all the enquiries efficiently - ensuring that they convert to bookings 2. Clinic Operations Send daily and monthly attendance reports to the central office accurately and on time Manage inventory of medicines, oils, consumables, and supplies; raise purchase requests proactively Operate the POS system efficiently and ensure accurate billing and transaction records Maintain lead trackers, funnel data, and all operational and sales documentation Coordinate with central teams for reporting, audits, and compliance requirements 3. Customer Experience & SOP Execution Meet and greet customers in line with Kerala Ayurveda's defined standards and protocols Ensure pre-therapy, during-therapy, and post-therapy SOPs are followed without exception Handle commercial closures package recommendations, pricing discussions, and conversions as per SOP Capture structured customer insights and feedback after every visit Ensure timely and structured follow-ups on all leads and post-consultation check-ins Drive Google review and feedback collection to maintain clinic reputation 4. Team Supervision & Clinic Upkeep Maintain daily hygiene and cleanliness across therapy rooms, reception, and common areas Monitor non-medical conduct and discipline of the therapist team Address and resolve operational issues or patient complaints before escalation Ensure smooth day-to-day functioning and a calm, professional clinic environment Candidate Profile Must-Have Graduate in any discipline (healthcare, hospitality, or business preferred) 14 years of experience in clinic management, retail operations, sales or front-office roles Excellent spoken and written communication in English (Kannada and plus) Comfortable with basic computer tasks: Excel/Google Sheets, email, POS systems Strong sense of ownership proactive, not reactive Why Join Kerala Ayurveda Be part of a respected legacy brand with over 75 years in authentic Ayurvedic care Opportunity to work in a people-first, purpose-driven environment Learn and grow with a team that values professionalism and traditional wellness practices Clear career progression paths as the organisation scales across Bangalore and beyond Work Hours: 10:00 AM 7:00 PM | 6 days a week Interested candidates, Please share me your resume over Parmar.Hardik@adecco.com .