Urgent opening for the post of Service and Support Engineer

Provide technical support to customers over phone, email, or in-personInstall and commission products at customer sitesPreventive Maintain and repair products as neededConduct product training and presentations to customersProvide regular reports to management on service activities and performanceCollaborate with the network team and sales team and other internal teams to ensure seamless delivery of solutionsMaintain accurate records of service activities, billing, and customer informationIdentify and escalate technical issues to the appropriate internal teams for resolution Requirements ITI/Diploma/BE in Electrical Engineering or a related field2+ years of experience in technical support or service engineering rolesStrong technical skills and knowledge of electrical power distribution and protection productsExcellent communication and interpersonal skillsCustomer-oriented approachAbility to work independently and as part of a teamWillingness to travel to customer sites as neededProficient in using service management tools .