Urgent Opening In Banking - CCA - Mumbai

Hi,

WE have urgent opening for a leading Bank in Andheri as a CCA

Functional Designation:- Customer Care Associate (Outbound)

Business Unit:- Contact Center

No. of Vacancies:- 50

Location:- Andheri

Grade:- AM1/AM2

Education:- Any Graduate

Experience:- Fresher or Min 01 Years

Desired skills and competencies:- Great Communication and Negotiation skills. Customer focus and result orientated. Highly fluent in English and Hindi.

Job Summary:- Outbound calling activity involves cross selling to existing HNI customers and converting new to bank leads getting generated via various digital campaigns.

Detailed Responsibilities:- 
1) Meeting daily calling productivity targets.
2) Meeting daily lead generation target for NTB as well as existing HNI customers.
3) Meeting daily and monthly conversion target as per goal sheet.
4) Attending daily team meetings for progress and performance.
5) ESQ on every customer contact.
6) Regular training on LUMOS
7) Adherence to code of conduct and compliance.
8) High quality scores and proficiency test.

Interested candidates share CV's on swati.sahare@workoraindia.com or wa.me/919623121855

Regards,

Swati S.

9623121855

Workora India Pvt. Ltd., Mumbai