02Responsibilities
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Prepare learning materials for programs.
Use a variety of training strategies/learning experience like Role plays, simulations, hands on
etc.
Conducting surveys to gauge the effectiveness of programs.
Consult with other trainers, managers, and leadership
Stakeholder management.
Track and compiled collected data.
Conceptualize training materials based on data and research
Communicating training needs and online resources
Create training strategies, initiatives, and materials
Test and review created materials
Maintain a database of all training materials.
Instructing employee training and onboarding
Conduct training through new materials.
Review employee performance and learning
Research new teaching methods
Required Skills/Abilities: -
Excellent verbal and written communication skills
Excellent Facilitation skills.
Certification from talent and training associations is a plus.
Experience with technologies and best practices for instructional manuals and teaching
platforms like some LMS
Strict adherence to company philosophy/mission statement/goals
Strong project management skills with the ability to supervise multiple projects
Good interpersonal skills and communication with all levels of management
Organized and able to create multiple timelines, budgets, and schedules
Able to multitask, prioritize, and manage time efficiently
Excellent leadership, team building, and management skills
Encouraging to team and staff; able to mentor and lead
Able to analyze problems and strategize for better solutions
Education and Experience: -
HSC/Bachelors degree (any).
Two (2) years' previous experience as a trainer for International Voice process or corporate training specialist.
Proficient computer skills, Microsoft Office (Word, PowerPoint, Outlook, and Excel), and
instructional software.
Must have minimum of 2 years of 3rd Party collections experience .
